Terms & Conditions

Last updated: 8 August 2026

1. What these terms cover

These terms govern your use of this website and any development work we agree to carry out for you. They apply alongside any written proposal or statement of work we send you. Where a signed proposal and these terms conflict, the signed proposal takes precedence for that project.

2. Services we provide

We provide game and software development services, including:

• playable prototypes;
• vertical slices and publisher pitch builds;
• full game production in Unity and Unreal;
• SaaS and web application builds;
• porting and platform certification submissions (Steam, Nintendo, PlayStation, App Store, Google Play);
• live-ops and post-launch maintenance.

What is not included unless the proposal says otherwise: original music and voice recording, marketing and community management, hosting and third-party licence fees, platform developer-account fees, legal or age-rating submissions (PEGI/ESRB), and localisation beyond British English. We do not take on art-only outsourcing, and we do not sell software licences or take payment through this website.

3. How to commission work

Nothing on this website is an offer capable of acceptance; prices shown are indicative starting points. The process is:

• you contact us by the enquiry form, email or telephone;
• we hold a free build review call to understand the work;
• we send a written proposal setting out scope, milestones, price and timing;
• a contract forms only when you accept that proposal in writing (email is enough) and we confirm acceptance.

4. Prices and quotes

Prices on this website are shown as “from” figures and are a guide only. A written quote is fixed for the scope described in it and remains open for 30 days from its date. With Garnet Ltd is not currently VAT-registered, so no VAT is charged; if we become VAT-registered, VAT will be added to invoices issued after that date at the prevailing rate and we will tell you in advance.

Work outside an agreed scope is quoted separately and only begins once you approve it in writing.

5. Payment terms

• Projects are priced and invoiced by milestone, not by the day.
• Unless the proposal says otherwise, a deposit of 30% of the project value is invoiced on acceptance and is payable before work starts.
• Remaining milestones are invoiced on delivery of that milestone.
• Invoices are payable within 14 days of the invoice date, by bank transfer to the account shown on the invoice.
• Retainers such as live-ops are invoiced monthly in advance.
• Late payment: we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue business invoices, and may pause work until the account is settled.

6. Delivery

Each milestone in the proposal carries a written definition of done and a target date. We deliver builds and source through an agreed repository or file transfer. Dates assume you supply agreed materials, feedback and approvals within five working days of our request; where you do not, delivery dates move by at least the equivalent delay. If we are going to miss a date, we will tell you as soon as we know and agree a revised date with you. Time is not of the essence unless the proposal expressly says so.

7. Your responsibilities

You agree to provide accurate briefs, timely feedback, and any assets, credentials, licences or platform accounts the work requires, and you confirm you hold the rights to any material you give us. You are responsible for your own platform developer accounts and store agreements.

8. Cancellation and your right to cancel

Consumers. If you are a consumer (an individual acting outside your trade, business or profession) and the contract was made at a distance or off our premises, you have the right to cancel within 14 days of the contract being formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, tell us in writing at [email protected] — a clear statement is enough. If you asked us to start work within the 14-day period, you must pay for what we have actually done up to the point you cancelled. Once the service has been fully performed within that period at your express request, the cancellation right ends.

Business clients. Either party may cancel a project on 20 working days’ written notice. You pay for all completed milestones, plus work in progress on the current milestone calculated on a pro-rata basis. The deposit is not refundable once work on the first milestone has begun.

We may end a contract immediately if an invoice is more than 30 days overdue, if you ask for work that is unlawful, or if you become insolvent.

9. Refunds

If we have not started work, any sum you have paid is refunded in full within 14 days of the cancellation. If we have started, we refund the balance of any sum paid over and above the value of work completed, again within 14 days. Where a delivered milestone does not meet the written definition of done, we will correct it at no charge; if we cannot correct it within a reasonable time, you may reject that milestone and receive a refund of the amount paid for it. Nothing here limits your statutory rights under the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill.

10. Intellectual property

• You own the material you supply to us and keep all rights in it.
• We retain ownership of everything we create for a milestone until that milestone is paid for in full.
• On full payment of the project, we assign to you all rights in the game-specific or product-specific code, art and assets created for you under that project.
• We keep ownership of our pre-existing and general-purpose tools, libraries and build pipeline (including our internal build tooling). You receive a perpetual, non-exclusive, worldwide licence to use them as embedded in your product.
• Third-party engines, plug-ins and middleware remain governed by their own licences, which you must hold where the licence requires it.
• We may name you as a client and show non-confidential work in our portfolio unless you ask us in writing not to.

11. Confidentiality

Each of us will keep the other’s confidential information private, use it only for the project, and return or delete it on request. This obligation continues for three years after the project ends. It does not apply to information already public through no fault of ours.

12. Warranties and limitation of liability

We will carry out the services with reasonable care and skill. We warrant that delivered code will materially perform as described in the milestone definition for 60 days after delivery, and we will fix defects reported in that period at no charge. We do not warrant that software will be free of all bugs, that a platform holder will approve a submission, or that a product will achieve any commercial result.

Our total liability arising out of or in connection with a project, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you have paid us for that project. We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data (where you have not kept your own backups), or any indirect or consequential loss.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights.

13. Resolving a dispute

• Step 1 — tell us. Email [email protected] with the detail. We will acknowledge within 3 working days and give a written response within 14 days.
• Step 2 — if that does not settle it, both parties agree to attempt mediation through a recognised UK mediation provider before starting proceedings, sharing the mediator’s fees equally.
• Step 3 — if mediation fails, either party may take the matter to court.

14. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own local courts.

15. General

If any clause is found unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it. You may not transfer your rights under a contract with us without our written agreement. Nobody other than you and us has any right to enforce these terms. We may update these terms; the version in force is the one published on the date your proposal was accepted.